Breaking the Iron Triangle: How the Team at Pitch Uses Custom-Built Technology to Deliver Legal Services with Speed

At Pitch, we believe in doing things differently. The legal industry is facing increasing pressure from clients who demand more – more speed, more agility, more innovation – all while dealing with greater complexity in both legal issues and regulatory requirements. Clients need fast, accurate answers to increasingly sophisticated legal questions, and they expect law firms to respond with the same level of efficiency and agility that defines their own businesses.

Meeting these demands presents significant challenges. Traditionally, delivering fast, high-quality work has meant higher costs, and offering competitive pricing often leads to longer turnaround times or compromises on quality. This dynamic is commonly understood through the concept of the "Iron Triangle" – the idea that you can only optimize two out of three key factors: quality, speed, and cost.

But our approach at Pitch is different. Instead of relying on off-the-shelf tools designed by third parties, we’ve developed our own proprietary technology that’s built around how we actually work—and most importantly, how our clients need us to work. These tools not only break through the Iron Triangle, but also enable us to offer something truly valuable: fixed fees, faster turnaround times, and consistently high-quality legal services.

Tailored technology: built by us, for us

While many firms adopt third-party software to streamline their processes, these tools often come with embedded workflows that dictate how the user (the law firm) must operate.

This is where Pitch’s approach stands out.

Rather than forcing our team to adapt to pre-packaged solutions, we’ve built our own document generation system and other proprietary tools, developed from the ground up based on our real-world experience, expertise, and legal know-how.

Our systems aren’t just generic tools—they reflect the way we, as a firm, work.

Every element, from the design of the interface to the curated content used as building blocks for legal documents, is crafted with Pitch’s unique approach in mind. This ensures that when our attorneys use these tools, they are fully aligned with the high standards and efficient processes that we have developed through years of practice.

The result is not only a faster, more efficient service, but also one that consistently reflects the quality and precision our clients have come to expect from Pitch. Because we control the system and the content, we aren’t held back by rigid third-party processes or limitations. Instead, we can continuously evolve and improve our tools to better serve our clients.

Speed, cost, and quality – no compromises

At Pitch, we know that speed of delivery is often the top concern for our clients. In many cases, businesses need legal documents quickly, whether it’s an agreement for a new deal, a privacy policy for a product launch, or terms and conditions for an online platform. Traditionally, meeting tight deadlines has meant either compromising on quality or incurring higher costs.

But with our custom-built technology, we’ve shattered that old equation. Here’s how:

* Fixed Fee Arrangements: Our technology enables us to offer fixed fee pricing for certain legal outputs, including the drafting of agreements, terms and conditions, policies, and more. This provides our clients with predictable costs—something that is rare in the legal industry. You know upfront what you’ll pay for a specific service, which makes budgeting easier and removes the uncertainty of hourly billing.

* Curated content as building blocks: Our document generation system is based on a library of curated text components – each carefully crafted and vetted by our experienced attorneys. These building blocks are used to rapidly generate customized legal documents that are fully tailored to the client’s needs. Because every clause and provision has been pre-approved for both content and style, our team can produce complex legal documents with speed and accuracy, without having to start from scratch.

* Rapid turnaround times: By eliminating the need to manually draft every document, our attorneys can deliver high-quality legal outputs on a very short timeframe – often within one working day of the initial intake meeting. This level of speed is made possible by our custom technology, which is specifically designed to work with the processes our attorneys use, allowing them to focus on the complexities of the client’s legal needs rather than on repetitive drafting tasks.

Traditionally, offering a fast, high-quality service meant throwing more lawyers at the problem and – hence – charging higher fees. Conversely, lowering costs often meant taking longer to complete the work or sacrificing attention to detail. But at Pitch, we prove that you don’t have to make those trade-offs.

Technology that works for Us – and for you

At Pitch, we believe that technology should adapt to the way we work, not the other way around. That’s why we’ve developed our own systems—tools that reflect our expertise, our processes, and our commitment to delivering exceptional legal services. By doing so, we’ve created an approach that allows us to break the constraints of the Iron Triangle. Our clients can expect fast, high-quality work delivered at a fixed cost, without the compromises typically associated with these factors.

If you’re interested in learning more about how Pitch can provide you with high-quality legal services at a competitive price—within a timeframe that fits your business needs—get in touch with our team today. We’re ready to show you that, with the right tools, you don’t have to choose between quality, speed, and cost—you can have them all.

Bart Lieben
Attorney-at-Law
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